Return And Refund Policy
Thank you for shopping with us. We want to ensure that you have a seamless experience with our products. In the event that you are not completely satisfied with your purchase, we offer a 30-day return policy. Please read the following guidelines and instructions for returning and refunding your order.
Returns
To initiate a return, please contact our customer support team within 30 days of your purchase. You can reach us by phone at ++1 979-354-4247 or by email at [email protected]. Our support team will guide you through the return process and provide you with a return authorization number.
Return Eligibility Requirements:
- Item must be in new, resalable condition
- Item must not be damaged or faulty due to customer actions
- Return request must be submitted within 30 days of purchase
- A valid reason for the return must be provided
When requesting a return, please provide:
- Your order number
- Explanation for why you’re returning the item
Our return department will carefully review your request and provide further instructions. Please ensure that all information provided is accurate and valid.
Refunds
Once your return is received and inspected, we will process your refund. The refund will be issued to your original payment method. If you wish to receive the refund through a different payment method, please contact us to make the necessary arrangements. Please note that any additional fees associated with the alternative payment method will be deducted from the refund amount.
Please allow up to 5 business days for the refund to be processed after we have received your returned items. Depending on your bank or financial institution, it may take additional time for the refund to appear in your account.
Exchanges
We also offer exchanges for eligible items. If the desired exchange item is not available in stock, you may choose to wait for restocking or request a refund instead.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is being returned due to a defect or an error on our part. If a return is necessary due to our mistake, we will provide a prepaid return label.
Time Frame and Conditions:
Items must be returned within 30 days of the delivery date. To be eligible for a return, items must be in their original condition, unworn, and with all original tags attached. Returns that do not meet these conditions may be refused or subject to a restocking fee.
Damage or Defective Items
In the rare event that you receive a damaged or defective item, please contact us within 30 days of receiving the product. We will take immediate action to resolve the issue and ensure your satisfaction.
Contact Information
If you have any further questions or need assistance with your return or refund, please don’t hesitate to contact us. Our customer support team can be reached at:
Phone Number: +1 979-354-4247
Support Email: [email protected]
Business Hours: 9:00 AM To 6:00 PM EST (Mon To Fri)
Address: 570 Gulfgate Center Mall, Houston, Texas 77087, United States